Terms & Conditions

Terms and Conditions of Supply of Goods

Thanks for visiting www.moleavon.co.uk. These terms, together with our Privacy Policy set out information about us and the legal terms and conditions ("terms") on which we sell any of the products ("products") listed on the site to you.

Please remember these terms apply to any contract made between us when you purchase products from the site.  So we recommend you read them carefully and make sure you understand them before ordering any products from the site, and print or save a copy.

Please note that before placing an order you will be asked to agree to these terms. If you refuse to accept these terms, you will not be able to order any products from the site.

We may change these terms from time to time which will affect future orders you make, so please check these terms each time you wish to order products, to make sure you understand the terms which will apply at that time.

WHO ARE 'WE'?

The site is run by Mole Avon Trading Limited ("we", "us" and "our" in these terms).

Mole Avon is a trade mark of Mole Avon Trading Limited.

Details of how to contact us if you wish to cancel an order or return a product are set out in the How do I cancel my contract?section below. If you would like to contact us for any other reason, including because you have any complaints, you can contact us by telephone on 01363 774 786 or by e-mailing us at web@moleavon.co.uk.

If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your order.

USE OF OUR SITE

Your use of our site is governed by our terms of website use. Please take the time to read these, as they include important terms which apply to you.

HOW WE USE YOUR PERSONAL INFORMATION

We only use your personal information in accordance with our Privacy Policy. Please take the time to read our Privacy Policy, as it includes important terms which apply to you.

OUR PRODUCTS

The images of the products on our site are for illustrative purposes only, and the products delivered to you may vary slightly from descriptions given and images provided. In particular, all sizes, weights, capacities, dimensions and measurements are provided as indications only, and we cannot guarantee that your computer's display of colours accurately reflects the colour of the products. The packaging of the products may also vary from that shown on images on the site.

SPECIAL CONDITIONS APPLYING TO ANIMAL MEDICINES

Where a product is classified as a POM-VPS, at the checkout you'll be prompted to complete a POM-VPS Animal Medicine Questionnaire.  You'll need to send the completed questionnaire to us either by email to web@moleavon.co.uk or by post to Mole Avon Trading Ltd, Joseph Locke Way, Crediton, Devon EX17 3FD and no orders will be dispatched until we've received it.

Once we receive it, a suitably qualified person will contact you to verify the information you've supplied before your order is dispatched.  Please note that we're legally required to report any suspected fraudulent purchase to the relevant authorities.

How do I cancel my contract?

If you wish to cancel your order please contact us by completing the form on our website.  A link to this is also contained in the order acceptance confirmation. If you use this method we will e-mail you to confirm we have received your cancellation. You can also e-mail us at web@moleavon.co.uk; contact us by telephone on 01363 774940; or by post to Mole Avon Country Stores, Web Returns, Joseph Locke Way, Crediton, Devon EX17 3FD. If you are emailing us or writing to us please include details of your order to help us to identify it. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you send us the e-mail or post the letter to us.     

How can I pay?

If you opt to collect your purchases from one of our stores then they can be paid for at the till in store when you collect your order.

Booking to Account

Create a Mole Avon Account with us today, so at the till in-store only you can book to account and receive a statement at the end of the month. Once created all you will need to know is your customer ID and the cashier will ask you to confirm your details.

For more information please visit www.moleavon.co.uk/membership

Manufacturer guarantees

Some of the products we sell to you come with a manufacturer's guarantee. For details of the applicable terms and conditions, please refer to the manufacturer's guarantee provided with the products.

If you are a consumer, a manufacturer's guarantee is in addition to, and does not affect, your legal rights in relation to products that are faulty or not as described.

LIMITATION OF LIABILITY

Our liability if you are a business

We only supply products for internal use by your business, and you agree not to use any product for any resale purposes.

Nothing in these terms limits or excludes our liability for: (i) death or personal injury caused by our negligence; (ii) fraud or fraudulent misrepresentation; (iii) breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or (iv) defective products under the Consumer Protection Act 1987.

Except as described above, we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the contract for: (i) any loss of profits, sales, business, or revenue; (ii) loss or corruption of data, information or software; (iii) loss of business opportunity; (iv) loss of anticipated savings; (v) loss of goodwill; or (vi) any indirect or consequential loss.

Except as expressly stated in these terms, our total liability to you in respect of all losses arising under or in connection with these terms and/or the contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the price of the relevant product(s).

Except as expressly stated in these terms, we do not give any representation, warranties or undertakings in relation to the products. Any representation, condition or warranty which might be implied or incorporated into these terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the products are suitable for your purposes.

The site is provided “as is” and “as available” and we expressly disclaim to the fullest extent permitted by law all express, implied and statutory warranties.

Our liability if you are a consumer

If we and/or a seller fail to comply with these terms or your contract we and/or that seller (as applicable) will only be responsible for loss or damage you suffer that is a foreseeable result of the breach or negligence ('foreseeable' means it was an obvious consequence or was contemplated by the parties to a contract at the time of entering into it).

We only supply products for domestic and private use. You agree not to use any product for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We do not in any way exclude or limit our liability for: (i) death or personal injury caused by our negligence; (ii) fraud or fraudulent misrepresentation; (iii) any breach of the terms implied by sections 12 of the Sale of Goods Act 1979 (title and quiet possession); (iv) any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and (v) defective products under the Consumer Protection Act 1987.

The site is provided “as is” and “as available” and we expressly disclaim to the fullest extent permitted by law all express, implied and statutory warranties.

LINKS TO AND FROM OUR SITE

We're happy for you to link to the home page of our site provided you stick to these rules: (i) you link in a way that's fair and legal, and don't damage (or try to take advantage) of our reputation; (ii) your link doesn't suggest any form of association between our site and yours, or imply or suggest that we approve or endorse your site or its content; (iii) you don't create a link to our site in any website that you don't own; (iv) you don't frame our site on any other website; and (v) you don't link to any page other than our homepage. We reserve the right to withdraw this linking permission at any time without notice.

We may provide links in the site to third party websites or resources for your information only.  Where you click on them, you'll leave our site. We have no control over the content of those websites or resources, and don't endorse or make any representations about them.  You're responsible for any use of, and decisions you make in relation to, those sites or resources.

MISCELLANEOUS

Waiver: If at any time we fail to insist that you perform any of your obligations under your contract, or if we don't enforce our rights or remedies against you (or delay doing so) it won't mean we've waived our rights against you and won't mean that you don't have to comply with your obligations. If we do waive your default, we'll only do so in writing and it won't mean that we automatically waive any further or later default by you. 

Severance: Each part of these terms and your contract operates separately. If a court or competent authority decides that any part is invalid, unlawful or unenforceable, then the relevant parts will be deemed severed and the remainder will continue in full force and effect.

Entire agreement: These terms together with the documents referred to in them constitute the entire agreement between you and us and supersedes and extinguishes all previous drafts, agreements, arrangements and understandings between us (whether written or oral) relating to its subject matter. Each of us agrees that none of us will have any: (i) remedies in respect of any statement, representation or warranty (whether made innocently or negligently) that isn't set out in these terms or in any document referred to in them; or (ii) claim for innocent or negligent misrepresentation based upon any statement in these terms or in any document referred to in them.

Events beyond our control: If we are prevented or delayed in carrying out any obligation under these terms or your contract due to 'events beyond our control' (e.g. without limitation, government actions, war or national emergency, terrorist attack, threat of terrorist attack, riot, civil commotion, fire, explosion, acts of God, flood, inclement weather, epidemic, lock-outs, strikes or other labour disputes (whether or not relating to the seller's workforce), failure of public or private telecommunications networks, or restraints or delays affecting carriers or an inability or delay in obtaining supplies of adequate or suitable materials then our performance will be postponed for the period of time that the events continue.

Third Party rights: Nothing in these terms or your contract will be enforceable by a third party (e.g. anyone other than us, a seller or you) under the Contracts (Rights of Third Parties) Act 1999 or otherwise.

Transfer of rights: We may transfer our rights and obligations under these terms and your contract to another organisation (but this won't affect your rights or our obligations). You may only transfer your rights or obligations to another person if we agree in writing.

Law and jurisdiction: If you are a consumer, the contracts you make when purchasing products through the site will be governed by English Law. You and we agree that the courts of England and Wales will have exclusive jurisdiction.  However, if you're a resident of Northern Ireland you may bring proceedings there, or if you're a resident of Scotland, you may bring proceedings there.  If you are a business, the contracts you make when purchasing products through the site will be governed by English Law, and we both agree to the exclusive jurisdiction of the courts of England and Wales.

Feedback: We're always keen to improve our site and services, so we'd welcome any comments you have. Just drop us a line at web@moleavon.co.uk or get in touch through our Social Media (Facebook, Twitter, Instagram).

Complaints: We understand things don't always work the way that we want, and we're sorry if at any stage you feel the need to complain about the site. If you have a complaint related to the site, you can contact us by telephoning us on 01363 720757 or by emailing us at web@moleavon.co.uk.