Privacy Policy

Privacy Statement

What information do we collect?

We collect data from you when you register on our site or place an order with us (whether as a guest to the site or from a personally created account).

You can however visit our site anonymously at any time.

What do we use your information for?

We may use your information in the following ways:

To personalise your shopping experience by being able to respond to your individual requirements
To improve our service to you by evaluating feedback and information from you
To improve our customer service and technical support
To process transactions (your information both public and private will not be shared, sold, exchanged or given to any third party company for any reason whatsoever without your consent, except for delivering the intended product or service that you have requested from us
To send periodic emails to include email marketing – you can unsubscribe from any marketing contact from us through the link at the bottom of the email
To administer a promotion, event or for our customer database
To assist you in the event of a problem completing your purchase

How long do we hold your data?

Personal data relating to transactions is anonymised after seven years and your account will be removed after seven years of inactivity
Personal data that is used for marketing purposes will be retained indefinitely unless you choose to opt out

How do we protect and safeguard your personal information?

We have a variety of security measures in place to protect your personal information. These include electronic safeguards, such as encryption, and physical safeguards and security.

Card payments are encrypted by our secure third-party payment provider. No payment information is stored by us.

Your Consent

By using our site you consent to our Privacy Policy and Terms and conditions.

Withdrawing your consent

If you would like to withdraw your consent, please contact us directly.
Once you notify us of your request, we will respond to you as soon as possible.
Wherever possible, we will anonymise all records relating to you and to your account, including all transactions and communication.

Who has access to your data?

Access to your personal data is restricted at all times. Only our employees or trusted agents will be able to access your data. Their access and activities are restricted to the purposes outlined above. These parties are:

Us; we have direct access to your data.
Our web designers, Iconography Ltd, can act on our behalf as Data Processors. This means they host our website and have access to ensure its correct function.

Changes to our privacy policy

If we decide to change or update our privacy policy, we will do so on this page.

Please contact us if you have any questions regarding our Privacy Policy.

Facewatch Recognition Policy

Facewatch facial recognition is used within our premises for the lawful purpose of prevention and detection of unlawful acts including theft and violence against our staff and customers.

We supply incident details and CCTV images of people responsible for unlawful acts within our premises to Facewatch; and receive alerts from Facewatch if a person entering our premises is known by Facewatch to be responsible for committing an unlawful act in our premises or elsewhere.

Our lawful basis for the processing of personal data in this way is that the processing is necessary for a task carried out in the public interest, namely the prevention and detection of crime.

Our lawful basis for the processing of criminal offences committed within our premises in this way is that the processing is necessary for a task carried out in the substantial public interest, namely the prevention and detection of crime.

Facewatch is the data controller responsible for the processing of personal data by way of facial recognition.

We display clear signage in all stores where Facewatch is used. This signage details how to obtain the Facewatch privacy notice.

Unsolicited Email Policy

Internet user privacy is of utmost importance to us and our customers. Our success depends on our ability to maintain the trust of our customers. To this end, we have two overriding policies:

Message recipient policy

Before customers can receive email messages, advertising or promotions, customers must have agreed to receive such messages, by either purchasing from us or by opting into one of our mailing lists. Any recipient may request at any time to be removed from our list, and we will comply with that request. In addition, we will thoroughly investigate any allegations made by recipients relating to unsolicited messages.

Policy against advertising our website using unsolicited email messages

We require that all e-mails promoting our business or its products are sent only to customers who have agreed to receive such messages. We prohibit any advertising of our brand and website using unsolicited email messages. If you feel you've been sent unsolicited emails promoting our brand or website and would like to register a complaint, please email us using our contact us page. We will immediately investigate all allegations made related to unsolicited messages.

Your email address is safe with us

We never sell or share your email addresses with other companies.
You can unsubscribe at any time.
We require that each email message sent out from us includes an easy way for subscribers to remove themselves via an unsubscribe link.
If you receive a newsletter or email and decide you don't like it, simply click the unsubscribe link at the bottom of the email.
If you feel you've been sent unsolicited email and would like to register a complaint, please email us using our contact us page.

Definition of Spam

Spam is unsolicited email sent in bulk. Any promotion, information or solicitation that is sent to a person via email without their prior consent, where there is no pre-existing relationship between the sender and the recipient, is spam.

2. Transparency - Your legal obligation:

Suggested subscriber Privacy Notice insert to reference the use of Facewatch

"Facewatch facial recognition is used within our premises for the lawful purpose of prevention and detection of unlawful acts including theft and violence against our staff and customers.

Our lawful basis for the processing of personal data in this way is that the processing is necessary for a task carried out in the public interest, namely the prevention and detection of crime.

Facewatch is the data controller responsible for the processing of personal data by way of facial recognition.

We display clear signage in all stores where Facewatch is used. This signage details how to obtain the Facewatch privacy notice."

We provide online services that are easy to use, useful and reliable. These can involve placing small amounts of information on your computer or mobile phone or other device. These include small files known as cookies. There's a link to general advice about managing cookies at the end of this page. Cookies cannot be used to identify you personally.

Change your cookie settings

Below is a list of cookies that are used on this Website.

Mole Avon Cookies

Name: PHPSESSID
Typical content: randomly generated number
Expires: when user exits browser

Name: style
Typical content: stores the user's preference to whether they wish to view products in a list or a grid
Expires: 1 year

Name: key
Typical content: randomly generated number to remember the user for their next visit
Expires: 4 weeks

Name: bkey
Typical content: randomly generated number to remember the basket contents for the customers next visit
Expires: 4 weeks

Name: recent
Typical content: stores recently viewed products for display on the customers next visit
Expires: 4 weeks

Name: facebookLike
Typical content: used for promotional offers, stores whether the customer has 'liked' the website on Facebook
Expires: 4 weeks

Name: allowAllCookies
Typical content: stores the user's preference to whether they wish to allow all Cookies on this Website or not
Expires: 1 year

Google Analytics Cookies

Name: _utma
Typical content: randomly generated number
Expires: 2 years

Name: _utmb
Typical content: randomly generated number
Expires: 30 minutes

Name: _utmc
Typical content: randomly generated number
Expires: when user exits browser

Name: _utmv
Typical content: randomly generated number
Expires: 2 years

Name: _utmz
Typical content: randomly generated number and information about how the page was reached (eg directly or via a link, organic search or paid search)
Expires: 6 months

For further details on the cookies set by Google Analytics, see the link below.

Cookies set by Google Analytics

Add-This Cookie

Name: _atuvc
Typical content: numeric content (e.g. 8|21) that helps share content through social networks
Expires: 2 years

Social networking websites

Social networking websites may place cookies on your computer. Social bookmarks are a way of saving links to web pages that interest you, and sharing those links with other people. You should read their respective privacy policies carefully to find out what happens to any data that these services collect when you use them.